FAQ
FAQ
Frequently asked questions
Shipping, orders, returns, product shades, beauty care and everything else you may want to know before shopping with EELOVESSAA. If you still need help, visit our Contact page.
Shipping
| Destination | Service | Tracking | Estimated Delivery |
|---|---|---|---|
| United States | Standard | Tracked | 7–12 business days |
| Canada | Standard | Tracked | 8–14 business days |
| Australia | Standard | Tracked | 8–14 business days |
| Other supported destinations | International | Tracked where available | 10–18 business days |
How long does processing take?
Orders are generally processed within 1–3 business days after payment has been confirmed. Processing time is separate from estimated shipping time.
Will I receive tracking?
Where tracking is available, you will receive a shipping confirmation email once your order has been dispatched.
Orders and delivery
When will my order ship?
Most orders are processed within 1–3 business days. Once shipped, delivery time depends on the destination and carrier.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not yet entered processing or shipment, we may be able to help, but changes cannot always be guaranteed.
My tracking has stopped updating. What should I do?
Tracking can occasionally remain unchanged for several business days. If there has been no movement for an extended period, contact us with your order number so we can review the shipment.
What if my parcel is marked delivered but I cannot find it?
Check your mailbox, delivery area, reception, household members and nearby safe locations first. You can also contact the carrier for additional delivery information. If the parcel still cannot be located, contact us.
Returns and refunds
What is your return window?
Eligible items may be returned within 14 days of delivery, subject to the conditions in our Return & Refund Policy.
Can opened cosmetics be returned?
For hygiene reasons, opened, used or tested beauty products may not be eligible for standard return unless they arrive damaged, defective or incorrect.
What if my product arrives damaged?
Contact us promptly with your order number and clear photos of the product and packaging so our team can review the issue.
How long do refunds take?
Once an approved refund is issued, your bank or payment provider may require additional processing time before the credit appears.
Products and shades
How do I choose a lip shade?
Use the product images and shade descriptions as a guide. Actual color may vary depending on lighting, screen settings and your natural lip tone.
Can eyeshadow be layered?
Many looks can be built gradually. Start with a lighter application and layer additional color or shimmer depending on the finish you want.
Which mascara should I choose?
Choose according to the effect you want, such as definition, length, volume, curl or color. Check each product page for specific details.
Will the shade look exactly the same as it does online?
We aim to show shades as accurately as possible, but appearance may vary depending on lighting, skin tone, application and display calibration.
Where can I find product-specific details?
Product-specific information such as shade, finish, size and usage guidance can be found on the relevant product page.
Care and storage
How should I store my beauty products?
Store products in a cool, dry place away from excessive heat, direct sunlight and moisture. Close packaging securely after use.
Can I share mascara or lip products?
For hygiene reasons, eye and lip products are best kept for individual use.
When should I stop using a product?
Stop using a product if you notice an unusual change in smell, texture or appearance, or if irritation occurs.
Still need help?
EELOVESSAA is the trading name used for this online beauty store.
The store is operated by GOLDWIN TECHNOLOGY LIMITED.
Contact us