Processing time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. During launches, promotions, holidays or periods of unusually high order volume, processing may occasionally take a little longer.

Processing time is separate from the estimated delivery time shown below.

Rates and delivery times

Delivery times are estimates rather than guarantees. Carrier delays, customs processing, severe weather, public holidays and other circumstances outside our reasonable control may affect actual delivery times.

Where we ship

EELOVESSAA ships to the United States, Canada, Australia, many European destinations and other supported international locations.

Available shipping destinations are determined during checkout based on the delivery address entered.

If your country or region cannot be selected at checkout, we may not currently be able to ship there.

Duties and taxes

International orders may be subject to import duties, local taxes, customs charges or handling fees depending on the destination.

Unless otherwise stated during checkout, these charges are normally the responsibility of the customer and may be collected by your local customs authority or delivery carrier.

EELOVESSAA does not control these charges and cannot guarantee their amount in advance.

Tracking

Where tracking is available, a shipping confirmation email will be sent after your order has been dispatched.

Tracking information can take a short period to begin updating. During international transit, tracking may occasionally remain unchanged for several business days.

If there has been no meaningful tracking update for an extended period, please contact our customer care team with your order number.

Incorrect addresses

Please review your shipping address carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We may be able to update the address if processing has not yet begun, but address changes cannot always be guaranteed.

Orders returned or delayed because of an incomplete or incorrect customer-provided address may require additional shipping charges before being sent again.

Lost or damaged parcels

Parcels marked delivered but not received

If tracking shows your order as delivered but you cannot locate it, please first check your mailbox, front door, reception area, household members and nearby safe locations.

We also recommend contacting the carrier directly, as they may have additional delivery information.

If the parcel still cannot be located, contact EELOVESSAA and we will review the available tracking details with you.

Split shipments

In some cases, items from the same order may be dispatched in more than one parcel.

If this happens, you may receive separate tracking numbers, and the parcels may arrive on different days.

Returns

Shipping and delivery concerns are handled separately from standard product returns.

For information about return eligibility, hygiene restrictions for beauty products, refunds and return procedures, please review our Return & Refund Policy .