1. Who you are contracting with

EELOVESSAA is the trading name used for this online beauty store.

The store is operated by GOLDWIN TECHNOLOGY LIMITED, a company registered in Hong Kong SAR.

References in these Terms to “EELOVESSAA”, “we”, “us” or “our” refer to the operator of this online store.

2. Eligibility

You must be legally capable of entering into a binding contract under the laws applicable to you in order to place an order.

If you are under the age of majority where you live, you may use this website only with the involvement or permission of a parent or legal guardian where required by law.

3. Products, descriptions and colour

We aim to present EELOVESSAA products, descriptions, shades, finishes, sizes and other information as accurately as reasonably possible.

However, cosmetic colours can appear differently depending on:

• screen brightness and calibration;
• lighting conditions;
• skin tone or natural lip tone;
• application technique;
• the number of layers applied.

Product packaging or minor presentation details may also change from time to time without materially changing the product itself.

4. Orders and acceptance

Placing an order does not automatically mean that the order has been accepted.

We may review an order before acceptance and reserve the right to refuse or cancel an order where reasonably necessary, including where:

• an item is unavailable;
• product or pricing information contains an obvious error;
• payment cannot be authorized;
• fraud or unauthorized activity is suspected;
• delivery cannot reasonably be completed to the address provided.

If an order is cancelled after payment has been taken, the applicable amount will be refunded.

5. Prices and payment

Prices are displayed in the currency shown on the website or during checkout.

Shipping charges, taxes, duties or other applicable fees may be added depending on the destination and checkout configuration.

Payment must be successfully authorized before an order can be processed.

If your payment account is denominated in another currency, your bank or payment provider may apply its own exchange rate or transaction fee.

6. Shipping and risk

Orders are shipped to the delivery address provided during checkout.

Delivery estimates are not guarantees. Delays may occur because of carriers, customs processing, severe weather, public holidays, address problems or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Please review our Shipping Policy for more information.

7. Returns and cancellation

Returns, refunds and cancellations are subject to our Return & Refund Policy .

Because EELOVESSAA sells cosmetic products, certain opened, used, tested or swatched items may not be eligible for standard returns for hygiene reasons.

This does not affect any mandatory rights you may have in relation to damaged, defective or incorrectly supplied products.

If you want to cancel an order, contact us as soon as possible. Cancellation may no longer be possible once processing or shipment has begun.

8. Acceptable use

You may use the EELOVESSAA website only for lawful purposes and in a way that does not interfere with the website, other users, our systems or third-party rights.

You must not:

• attempt to obtain unauthorized access to accounts, systems or data;
• introduce viruses, malicious code or other harmful software;
• use the website for fraudulent or unlawful purposes;
• interfere with website security or performance;
• copy or scrape protected site content in a way that infringes intellectual property rights.

9. Intellectual property

The EELOVESSAA brand name, logos, website design, graphics, product presentation, written copy, photography and other creative content may be protected by copyright, trademark or other intellectual property laws.

Unless permitted by law or expressly authorized, you may not reproduce, modify, republish, distribute or commercially use protected content from this website.

10. Accounts

If account functionality is available, you are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.

If you believe your account has been accessed without authorization, please contact us as soon as possible.

We may temporarily suspend or restrict an account where reasonably necessary for security, fraud prevention or store protection.

11. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, EELOVESSAA is not responsible for indirect, incidental or consequential losses that were not reasonably foreseeable.

We are not responsible for losses caused by:

• incorrect information supplied by the customer;
• product misuse;
• failure to follow product instructions or warnings;
• unauthorized account access caused by the customer's actions;
• events outside our reasonable control.

12. Events beyond our control

We are not responsible for delays or failure to perform an obligation where the cause is outside our reasonable control.

This may include:

• carrier disruption;
• customs delays;
• severe weather or natural disasters;
• government action;
• labor disputes;
• supply-chain interruptions;
• technical or platform outages.

13. Changes to these terms

We may update these Terms of Service from time to time to reflect changes to our business, website, legal requirements or store policies.

The updated version will be posted on this page together with a revised “Last updated” date.

14. Governing law

These Terms are governed by the laws applicable to the legal entity operating the EELOVESSAA store, subject to any mandatory consumer protections that apply in the customer's place of residence.

Nothing in these Terms is intended to remove rights that cannot lawfully be excluded.

15. Contact

If you have questions about these Terms, a purchase, product, delivery, refund or another EELOVESSAA policy, please contact our customer care team.